Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Cascade Apartment 4 website at www.cascadeskiapartments.com and any booking you make for the property located at Baw Baw Village, Mt Baw Baw, VIC 3833, Australia ("the Property"). The Property is owned and operated by the owners of Cascade Apartment 4 ("we", "us", "our").

By accessing this website, submitting an enquiry, or completing a booking, you ("the Guest") agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use this website or make a booking.

If you are booking on behalf of a group, you accept these Terms on behalf of all guests in your party and are personally responsible for ensuring each person in your group reads and complies with them. The lead guest named on the booking is the primary point of contact and bears responsibility for the conduct of all guests during the stay.

These Terms should be read alongside our Privacy Policy and Cancellation Policy, which are incorporated into these Terms by reference.

2. Booking & Payment

Bookings for Cascade Apartment 4 are accepted through our website booking system at www.cascadeskiapartments.com. Enquiries may also be sent to hello@cascadeskiapartments.com or by calling +61 3 5165 1200.

Full payment is required at the time of booking. We do not offer deposit-only arrangements or payment plans. A booking is not confirmed until full payment has been received and you have received a written booking confirmation from us by email. Until that confirmation is issued, the dates are not held exclusively for you.

By submitting your booking and payment details, you authorise us to charge the full amount due — including the applicable nightly rate(s), any applicable school holiday premium, and the cleaning fee — to your nominated payment method.

Payments are processed securely by Stripe, a PCI-DSS Level 1 compliant payment processor. A card processing fee of 1.75% + $0.30 applies to all card transactions. This fee is included in the total amount displayed at checkout — there are no additional charges added after you confirm your booking.

You will receive a booking confirmation email within a short time of your payment being successfully processed. Please check your junk or spam folder if it does not arrive in your inbox. If you have not received a confirmation within 24 hours of booking, contact us immediately at hello@cascadeskiapartments.com so we can investigate.

3. Rates & Pricing

All rates are quoted in Australian dollars (AUD) and include GST where applicable. Rates may vary between seasons and are subject to change for future bookings. The rate applicable to your stay is the rate confirmed at the time your booking is made and paid in full.

Weekend rates (Friday night, Saturday night and Sunday night):

• $855 per night
• Minimum stay: 2 nights
• No Saturday check-in is permitted. Weekend bookings must begin on a Friday night. You may not check in on a Saturday for a Saturday–Sunday stay.

Midweek rates (Monday night, Tuesday night, Wednesday night and Thursday night):

• 2 or more nights: $855 per night
• Single night (1 night only): $985

Victorian School Holiday Premium: A surcharge of 30% applies to all nights that fall within Victorian Government-gazetted school holiday periods. This premium is automatically calculated and applied in the booking system when applicable dates are selected. The total shown at checkout will always reflect this premium if applicable to your chosen dates.

Cleaning fee: A flat fee of $150 per stay is charged in addition to the nightly rate(s), regardless of the length of stay. This covers standard end-of-stay cleaning. If the property is left in a condition that requires additional cleaning beyond normal use, further cleaning charges may be applied (see Section 6).

4. Check-in & Check-out

Check-in time: 4:00 PM on your arrival date.
Check-out time: 10:00 AM on your departure date.

These times exist to ensure adequate time for the property to be prepared for incoming guests. We ask all guests to respect these times.

Early check-in (before 4:00 PM) cannot be guaranteed and is subject to availability. If you wish to enquire about early access, please contact us in advance and we will do our best to accommodate where possible. Guests who arrive early before the property is ready will need to wait; we cannot guarantee early access even if requested.

Late check-out (after 10:00 AM) is not available. Failure to vacate by 10:00 AM may result in an additional charge equivalent to one full night's accommodation rate at the applicable rate for that day, charged to the payment method on file.

Saturday check-in is not permitted under any circumstances. Weekend stays must begin on a Friday night. This policy applies without exception.

Oversnow transport: There is no vehicle access to Baw Baw Village during the ski season. All guests and their luggage must travel from Carpark 1 at the base of the resort via oversnow transport (snowcat or snowmobile service) operated by Mt Baw Baw Alpine Resort. Guests are solely responsible for arranging and paying for this transport service. We strongly recommend contacting Mt Baw Baw Alpine Resort directly before your stay to confirm current transport schedules, costs, booking requirements and last-service times for your arrival and departure days.

5. Occupancy

Cascade Apartment 4 accommodates a maximum of 7 guests at any one time. This limit includes adults, children of all ages and infants. The maximum occupancy applies at all hours — not just overnight — and must not be exceeded under any circumstances.

Exceeding the maximum occupancy of 7 guests is a material breach of these Terms. We reserve the right to terminate the booking immediately and without refund if this limit is exceeded, and to charge for any additional cleaning or damage costs resulting from overcrowding.

We understand that larger groups may wish to holiday together at Mt Baw Baw. We are able to coordinate group bookings of up to 21 guests across multiple properties at the resort. These arrangements must be made via direct enquiry — they cannot be processed through the standard online booking system. Please contact us at hello@cascadeskiapartments.com or call +61 3 5165 1200 to discuss your group's requirements well in advance, as availability is limited during peak ski season periods.

6. Guest Responsibilities

By completing a booking, the lead guest and all members of their party agree to treat Cascade Apartment 4, its contents, and its surrounds with care and respect throughout the stay. The following obligations apply to all guests:

General care of the property: Guests must leave the property in a clean and reasonably tidy condition, consistent with the condition in which it was found on arrival. All rubbish must be placed in the bins provided. Dishes should be washed and put away. Furniture must not be moved without prior consent. Any damage or breakage, however minor, must be reported to us promptly.

Linen & towels: Linen and towels are not provided with the property. Guests must bring their own fitted sheets, pillowcases, duvet covers and towels, or arrange to hire linen from a third-party hire service prior to arrival. There are no shops at Baw Baw Village where linen can be purchased, so please plan ahead. Details of linen hire services available in the region can be provided on request.

Smoking and vaping: Smoking and vaping are strictly prohibited inside the property at all times, including on any internal balcony or enclosed area. Smoking is only permitted outside in open-air areas well away from doors, windows and neighbouring properties. Evidence of smoking or vaping inside the property will result in a minimum cleaning surcharge of $500, in addition to any costs for damage to furnishings, soft furnishings or fixtures caused by smoke.

Pets: No pets of any kind are permitted at the property. This applies without exception and includes dogs, cats and all other animals.

Parties and events: The property is for private residential use by the registered guests only. Hosting parties, functions, events or gatherings that include non-registered guests is not permitted. The maximum occupancy of 7 applies at all times, including during social visits from people not staying at the property.

Noise curfew: Out of respect for our neighbours and the alpine community, all guests must observe a strict noise curfew of 10:00 PM. After this time, noise levels inside the property must be kept to a level that cannot be heard outside. Music, television and conversation must be kept to a low volume. Breach of the noise curfew may result in immediate termination of the stay without refund.

Ski and snow equipment: Ski and snowboard equipment must be stored in the appropriate equipment storage areas provided, not inside the living areas of the apartment. Wet and muddy gear must be removed at the door. Guests are responsible for ensuring all equipment is secured and not left unattended in communal areas.

7. Property Access & Alpine Conditions

Cascade Apartment 4 is located within Baw Baw Village at the summit of Mt Baw Baw. Access to the village is subject to alpine conditions and the policies and operations of Mt Baw Baw Alpine Resort, which are outside our control.

• No vehicle access to the village: Private vehicles cannot be driven into Baw Baw Village during ski season. All guests must use the oversnow transport service operating from Carpark 1. This is a paid resort service; charges and schedules are set by Mt Baw Baw Alpine Resort.
• Road to Carpark 1: The Alpine Road leading to the resort may be subject to temporary closures, delays and compulsory snow chain requirements during periods of heavy snow or ice. Guests should monitor VicRoads alerts, Mt Baw Baw Resort updates, and relevant road conditions before and during travel. We cannot offer refunds for delays in accessing the property due to road conditions.
• No resort WiFi: Mt Baw Baw does not provide guest WiFi within the village or the property. Guests who require internet access should bring a mobile data device (such as a 4G/5G hotspot or smartphone). Please be aware that mobile data coverage in alpine environments can be limited and is not guaranteed.
• Resort services: The operation of ski lifts, ski hire facilities, food and beverage outlets, and other resort amenities is entirely at the discretion of Mt Baw Baw Alpine Resort. We have no control over resort services and cannot guarantee their availability during your stay. Closure or curtailment of resort services does not give rise to a refund entitlement under these Terms.

8. Cancellation

Cancellation requests must be submitted in writing to hello@cascadeskiapartments.com with your booking reference number. Verbal cancellations by phone are not accepted. Refund eligibility is determined by the date and time your written cancellation is received by us, measured against your check-in date.

A summary of our cancellation schedule:

• 14 or more days before check-in: Full refund, minus a $30 processing fee.
• 7 to 13 days before check-in: 50% refund of the accommodation component only. The cleaning fee is refunded in full.
• Less than 7 days before check-in: No refund.
• No-show: No refund; the full booking amount is forfeited.

Full details, including how to request date changes and information about host cancellations, are set out in our Cancellation Policy.

9. Damage & Liability

The lead guest is responsible for any damage caused to the property or its contents during the stay, whether caused by themselves or any member of their party. We carry out a check of the property after each stay. Any damage identified beyond normal fair wear and tear will be assessed and the cost of repair or replacement charged to the payment method used for the booking.

We reserve the right to charge for:

• Physical damage to the property structure, walls, fixtures, fittings, flooring or furniture
• Damage to or loss of appliances, cookware, crockery, glassware, or any other items belonging to the property
• Additional cleaning costs where the property is left in a condition that is significantly worse than normal end-of-stay use
• Costs arising from evidence of smoking or vaping inside the property (minimum $500)
• Any call-out or locksmith fees arising from loss of access keys or key fobs

Limitation of liability: To the maximum extent permitted by applicable law, including the Australian Consumer Law, Cascade Apartment 4 and its owners are not liable for:

• Loss of, theft of, or damage to guests' personal property during their stay, including ski equipment, clothing, electronics and valuables
• Personal injury sustained on or near the property, except where directly caused by our proven negligence
• Any loss arising from disruption to alpine resort services, road closures, adverse weather events, poor snow conditions, or other circumstances outside our control
• Consequential or indirect losses including travel costs, lost income, or additional accommodation costs

Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under Australian Consumer Law or other applicable legislation that cannot lawfully be excluded.

10. Prohibited Activities

The following activities are strictly prohibited at Cascade Apartment 4. Breach of any prohibition may result in immediate termination of the stay without refund, additional cleaning or damage charges, and/or legal action as appropriate:

• Smoking or vaping inside the property or in any enclosed area of the property
• Bringing pets onto the property
• Exceeding the maximum occupancy of 7 guests at any time
• Hosting parties, events, functions or gatherings that include non-registered guests
• Creating unreasonable noise or disturbance after 10:00 PM
• Subletting, on-letting or otherwise making the property available to any third party not named in the original booking
• Using the property for any commercial purpose, including commercial photography or filming, without our prior written consent
• Tampering with, covering or disabling fire safety equipment, smoke detectors, carbon monoxide detectors or heating systems
• Storing hazardous, flammable or dangerous materials on or near the property
• Conducting any illegal activity on or near the property
• Causing nuisance, harassment or intimidation toward neighbouring residents or resort staff

11. Modifications to Booking

Requests to modify a confirmed booking — including changes to arrival or departure dates, number of guests, or any other booking details — must be submitted in writing to hello@cascadeskiapartments.com with your booking reference. All modifications are subject to availability and our agreement, and we are not obliged to accept any modification request.

If a modification results in a longer stay or a higher nightly rate (for example, due to dates falling within a school holiday premium period), the additional amount will be calculated and charged at the time the modification is confirmed.

If a modification results in a shorter stay, refund eligibility for the removed nights is governed by our Cancellation Policy, applied as though those nights were a partial cancellation, with the relevant timeframe calculated from the date your modification request is received.

Modification requests received less than 14 days before check-in may not be possible. In such cases, the original booking terms will stand, or the modification may be treated as a cancellation of the original booking and a new booking made at current availability and pricing, subject to our agreement.

12. Force Majeure

Neither party will be considered to be in breach of these Terms, or be liable to the other party, for any delay or failure to perform obligations where that failure arises from events beyond reasonable control ("force majeure events"). Force majeure events include but are not limited to: declared natural disasters, bushfires, pandemics or epidemic disease events declared by government, government-ordered resort closures, prolonged power outages, and other extraordinary events that make performance of obligations impossible.

General alpine conditions — including low or unreliable snowfall, poor visibility, cold temperatures, or partial ski lift closures — are a normal and inherent feature of a ski-season property and do not constitute force majeure events. These conditions are not grounds for a refund.

If we are required to cancel a confirmed booking due to a genuine force majeure event affecting the property or preventing all guest access to the village, we will offer either a full refund of the amount paid or, where possible and at our election, an alternative booking date at the same rate. We will not be responsible for any consequential costs you incur, including travel or alternative accommodation expenses.

We strongly recommend guests purchase travel insurance that specifically covers alpine or ski trip cancellation due to weather, resort closure, and mountain access issues.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Victoria, Australia. Both parties submit to the exclusive jurisdiction of the courts of Victoria, Australia for the resolution of any dispute arising from or in connection with these Terms or any booking made under them.

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void or unenforceable for any reason, that provision will be deemed severed from these Terms and will not affect the validity and enforceability of the remaining provisions, which will continue in full force.

These Terms constitute the entire agreement between you and Cascade Apartment 4 with respect to your use of this website and your booking, and supersede all prior or contemporaneous agreements, representations or understandings relating to the same subject matter.

14. Contact

If you have any questions about these Terms of Service, wish to discuss a booking, or need to raise a concern, please get in touch with us through any of the following channels:

• Email: hello@cascadeskiapartments.com
• Phone: +61 3 5165 1200
• Website: www.cascadeskiapartments.com
• Property address: Baw Baw Village, Mt Baw Baw, VIC 3833, Australia

We aim to respond to all written enquiries within 2 business days. For urgent matters during your stay, please call us directly.